Ave. Charles Darwin, Malecon Puerto Baquerizo Moreno, 200101, San Cristobal Island. reservas@lazayapahotel.com (+593) 99 643 9541

Terms and Conditions

Our hotel, La Zayapa Hotel (hereinafter, “LZH”), is published digital support services by hiring rooms and pre-bookings online through the website http://www.lazayapahotel.com on, “Web site” available to our users.
This document sets out the conditions governing the use of this website (hereinafter the “Terms”). By using this website you consent to be bound by these Terms. These conditions could be modified. It is your responsibility to read them regularly because the conditions prevailing at the time of use of the website or conclusion of the reserves / services are those that are applicable.
The use of this website, also expresses full and unreserved adherence to the User Terms and Conditions of Use and Privacy Policy. Through this website, the user will access various services and content. We will have the right to deny, restrict or condition the user access to these resources, wholly or partly, at our discretion, and to modify the services and contents of this web site at any time without notice. The availability and continuity of the operation of this website, or usefulness of this website in relation to any specific activity is not guaranteed.

DEFINITIONS

Booking or Reservation:
Action to maintain a place of accommodation, conformed and / or constituted by one or more dates of check-in and check-out, types of service, type of room, price per room and rate, number of people and beds, guest profile, name information , Sex and age of the children, additional as courtesy / bonus / gratuity / special price / offer / promotion, extra charges; Payment information and additional information required by guests.
A reservation is a whole, which can not be altered in any of its elements. Any alteration entails a new reservation under new contracting terms, and subject to availability and penalty.

DATA AND VISITS ON THIS WEB SITE

The information or personal data you provide about yourself will be treated in accordance with the provisions of the Privacy Policy with. By using this website you consent the treatment of such information and data, and declares that all information or data provided to us are true and correspond to physical reality as a client.

PRIVACY POLICY

We undertake to keep confidential the information we receive from the user according to the relevant legal standards under Ecuadorian law. Moreover, we do not guarantee the receipt and custody of personal information and contracting by users, unless legally required maximum time.
These data are responsible for safeguarding the LZH and for internal use only. We do not give in and deliver any kind of information about our users to any person, unless otherwise required by law.

USE OF OUR WEBSITE

Using this website and/ or hire bookings/ services through the same you agree to:
Make use of this website only to make legitimate inquiries or hiring.
Not make any false or fraudulent recruitment. If it could reasonably consider that has made a reservation or contract of this kind we will be allowed to cancel it and inform the relevant authorities.
Give us your email address, mailing address and / or other contact information is accurate and precise. Also agree that we may use this information to contact you if necessary.
Failure to provide all the information we need, we can not take your reservation / service.
When booking/ service through this website, you declare be over 18 and have legal capacity to contract.
All names, trademarks, text, images, videos and designs of this website are the property of LZH, making it a crime to misuse of the same, back or not expressly authorized in writing discharges.

CURRENCY

Confirmed rates are in US dollars. Charges made by credit card are subject to additional currency conversions by banks or credit card companies, which the LZH’s control and may impact the amount charged to your credit card. LZH contact if you have questions.

CREDIT AND DEBIT CARDS

Debit cards and credit cards will be authorized at check for the full amount of the stay, plus additional incidentals. This amount will be retained until you perform the procedure output (Check Out), in which your credit card will be charged the exact amount incurred during your stay. Authorized amounts may be retained by your bank or financial institution up to 30 days after departure, and LZH is not responsible for any additional charge.
If you are booking on behalf of someone else and want to prepay or guarantee the booking with a different card to use in the guest check in, you must notify the contact form on the website, please contact us at admin@lazayapahotel. com. We can not accept payments “full credit”.

BOOKING / SERVICES:

Bookings made through third channels on-line shall be governed by the same procurement procedure pre-booking/ reservation.

A. WARRANTY

To guarantee a reservation is necessary:
1. Make the payment of 100% of booking online via or bank wired transfer.
2. Have received a confirmation of payment by email (admin@lazayapahotel.com).
3. When making the total or partial payment of a reservation, the general terms and conditions are expressly accepted.

B. SERVICES PRE-BOOK AND BOOK ON-LINE

– The Pre-booking services online are merely informative and their purpose is solely to offer users the possibility of consulting room availability in LZH.
WITHIN 24 HOURS USER WILL RECEIVE AN E-MAIL CONFIRMING THAT THE RESERVATION HAS BEEN MADE, SO ONLY BE BINDING ONCE ACCEPTED BY LZH THROUGH CONFIRMATION OF RESERVATION VIA MAIL AND SUBSEQUENT PAYMENT THEREOF BY THE USER.
The user must check the confirmation and notify our hotel immediately, in writing, to any error.
– The Reserve online services aiming at the effective reserve a room in our hotel.
The use of these services implies full and unreserved ACCEPTANCE AND THE VALIDITY OF EACH AND EVERY ONE OF THE TERMS OR CONDITIONS -I shall be automatically incorporated into the contract signed with LZH THAT WITHOUT YOUR TRANSCRIPTION NECESSARY WRITTEN IN himself-UP IN THE LATEST UPDATED VERSION OF THESE TERMS AND / OR CONDITIONS.

C. ON BOOKINGS

By using the service pre-booking / reservation, you will receive a confirmation email in which confirmation that their order book is in the process of confirmation shall be placed. Once you have made the charge for your reservation, you will receive an email confirming the same, this mail will act as proof of actual booking.
For resellers and third-party reservations, commissions are paid when the service is completed and the pre-payment of the reservation is confirmed.
For resellers and third-party reservations, sales vouchers are delivered when service is complete.

D. COSTS OF CANCELLATION

Only accepted cancellations and their subsequent confirmation, by email (admin@lazayapahotel.com).
Any amount from your credit card will not be charged if the cancellation is made at least 48 hours before the date and time limit entrance to the hotel. If the cancellation is made during the 48 hours before the day / time limit entry, 50% of the total cost of the booking to your credit card will be charged.
The limit arrival times are listed below in this page under the section “Check in – Check out times”
In case the guest is not present at the hotel without prior notice, 100% of the total cost of the stay will be charged.
In case the guest makes a cancellation 45 days before arrival the guest will be charged with 50% of the reservation.
For resellers and third-party reservations, only changes / modifications are accepted if the reservation is fully paid, otherwise the reservation will be canceled without refund of the prepayments, these changes may be made up to 45 days before your arrival, and there will be a penalty of 50% of the total of the reservation.

E. PRICE PER PERSON AND NIGHT

Prices are only valid in writing and during the period specified therein. Where there are justifiable reasons, the hotel reserves the right to change these rates without notice.
Relative to the reservation are indicated during the booking process. The prices are subject to the tax, notwithstanding that they also apply additional taxes under current local regulation. The aforementioned local taxes must be paid directly at the hotel.
The prices displayed at the time of booking do not include VAT at the applicable tax rate at the time.
If the tax rate change between the date of booking and the date of delivery of services, creating a disparity, according to tax regulations, the tax rate to be applied to the final price will be that of the upon delivery of the services or the accumulation of tax, even in cases where this would cause an increase compared with the end customer price indicated during booking.

F. BOND, OFFERS AND SPECIAL PRICES

Exclusive policies and conditions apply in each case. All information and details for each case shall apply only what is published on the website.
Therefore, failure to comply with the conditions given by LZH to the agencies or third parties, entitlement to charge 100% of the price agreed for the reservation.
We do not accept more than one reservation through several online sales channels, including our own website, so only one is confirmed, will be the one that has the largest amount in the total price of the reservation. Once this reservation is confirmed, others are not allowed to overlap an old one, nor do they accumulate.
It is criterion of accommodation, immediately cancel the contracted service, without any refund, that violate our policies.

G. BREAKFAST

Breakfast is served in the cafeteria within the established timetable from 08:00 to 09:00 am, except for the days indicated by the administration such as May 2, December 25 or January 1 which is attended an hour later. The portions are standard and the quantities are described in the menu / breakfast menu.

H. GUEST

We consider as our guest, a person who has accepted our terms and conditions and booking, and paid a reservation, who can receive and request our services.
We accept guests legal adults and registered companion (over 16 years), in good physical, mental and health conditions.
We do not accept guests: inebriated, pets or companion animals, inappropriate behavior.
We reserve the right of admission for guests and / or companions.

I. ROOMS

Becomes concrete the reservation when delivery keys of the room to guest on check-in, where the guest receives all the elements of use and comfort such as beds, bedding, towels, shower and toilet, air conditioning, decoder TVCable and TV devices, safety box, furniture, all in good condition of use and conservation.
Any repairs for misuse or damage to the room will be penalized to the guest with 100% repayment payment or replacement cost for the damaged product.

APPLICABLE LAW AND JURISDICTION

These Terms and / or General Conditions are governed by the laws of Ecuador.
LZH and users to resolve any dispute that may arise with respect to its validity, execution, compliance or resolution, in whole or in part, submit, expressly waiving their own jurisdiction or any other that, where appropriate, could correspond to the jurisdiction of the courts of Ecuador. This contract constitutes the total and complete agreement between the LZH and the user, and supersedes all prior agreements, commitments, representations or agreements, either written or oral, that may have previously existed between them.
In any case, any dispute that may arise from the provision of services LZH, be submitted to the Courts of the establishment based in San Cristobal Island – Galapagos.

CHECK IN – CHECK OUT TIMES

Check in can be made from 12pm to 17pm.
Check out time needs to be made before 10am. Guest are offered a free place to leave their luggage for 2 hours maximum after their check out.
 

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